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Customer Service vs Experience - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.new-marketingsolutions.com/blog/marketing-customer-service-in-20-minutes monthly 0.5 2025-07-25 https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/a21e409d-8322-4e89-b4a1-2bc0e9b574fb/a27d24_ebf85bd29e524bf9ad2a0a2c0901ae30%7Emv2.webp BLOG - Back to Basics — Two Marketing & Customer Service Updates that Take 20 Minutes - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.new-marketingsolutions.com/blog/category/Behind+the+Buy monthly 0.5 https://www.new-marketingsolutions.com/blog/category/Roundtable+Notes monthly 0.5 https://www.new-marketingsolutions.com/blog/category/marketing monthly 0.5 https://www.new-marketingsolutions.com/blog/category/Tessitura monthly 0.5 https://www.new-marketingsolutions.com/roundtables daily 0.75 2026-05-20 https://www.new-marketingsolutions.com/roundtables/trends monthly 0.5 2026-05-20 https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/f502832a-cae9-4c8b-9451-07815f14d950/Rachelle+Roe.png ROUNDTABLES - Buzz to Box Office: How to Turn Trends Into Ticket Sales - Your Co-Host Rachelle Roe Rachelle Roe has more than 30 years of strategic communications and public relations experience with some of the world's most high-profile orchestras, performing arts centers, artists, festivals, and arts events across the U.S. She possesses a unique perspective and understanding of both the niche in which the arts live and creative ways to bring it to the forefront today. Prior to launching her own consultancy, Arts, Etc. Public Relations, she served as a PR professional in leadership roles at the Los Angeles Philharmonic, Chicago Symphony Orchestra, and John F. Kennedy Center for the Performing Arts, raising the profile of these organizations and building awareness for her projects, the arts, arts education, arts leadership, and community engagement through the arts. Rachelle’s portfolio includes placements in a range of media outlets from Fox Sports (Game 7 of the 2019 World Series) and ESPN to NPR and the BBC; from the New York Times to The Times (London); from Architectural Digest, People, and Town and Country to AP and AFP; and everything in between. Rachelle holds degrees in music from Washington University in St. Louis and Boston University, as well as a pre-college diploma from The Juilliard School. She is a dedicated alumna and volunteer for Delta Gamma Women’s Fraternity, and a passionate advocate for the performing arts. She is a member of the League of American Orchestras and Opera America, serves on the Board of Fountain City Brass Band, and served on the Board of Directors of the Association of California Symphony Orchestras (ACSO) from 2001-2007. https://www.new-marketingsolutions.com/roundtables/april-marketing-ai monthly 0.5 2026-04-17 https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/485c1fe9-8fc5-49e4-ad3d-9a83063f3627/LaMae+Weber.png ROUNDTABLES - Marketing, Websites & AI, Oh My! Finding Your Way Through the Digital Forest - Your Co-Host LaMae Weber | Dream Warrior Group LaMae Weber, MBA, CEO, Dream Warrior Group / ARTdynamix, has expertise in creating a targeted and actionable web presence through analytics and creativity. Her experience includes 6 years of digital media experience, directing a non-profit, business communications, web content development /deployment, e-marketing, project management and online/offline team building. Ms. Weber has presented and trained on a national and local level and has published in a peer-reviewed Journal. She holds a B.S. from the University of Wisconsin and an M.B.A. from Idaho State University. Ms. Weber is based in LA and works with clients internationally. https://www.new-marketingsolutions.com/roundtables/artsxsports26 monthly 0.5 2026-03-24 https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/dd682fc7-b85c-4797-9c64-6a4ed6e714fb/26+03-25+ERD+Arts+X+Sports+Mathile+Gauther.jpg ROUNDTABLES - Arts x Sports: What Can You Learn From Each Other? - Your Co-Hosts Mathilde Gaultier | Arenametrix Mathilde Gaultier is the Sales Manager for Culture (North America) at Arenametrix, where she specializes in audience retention and data-driven marketing for festivals and theaters. A graduate of ESCP Business School, Mathilde is a passionate advocate for "owning" audience attention through first-party data rather than relying on paid acquisition. She is a frequent speaker on CRM strategies and the importance of community-building in the arts https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/eb6da39f-512c-4fac-baf3-f34173b7b33b/GR_Jan_2026_whitebg.png ROUNDTABLES - Arts x Sports: What Can You Learn From Each Other? - Grant Russell | Arenametrix Before joining Arenametrix, Grant was with West Ham United and Motherwell FC, and is a current director of PArtick Thistle FC. He is responsible for the growth of Arenametrix in the UK and North Europe. With a 20-year career in growing fan bases and revenues for sports organisations through storytelling, marketing, and data, Grant's "From Identity to Income" programme guides them through the full journey of best utilizing the tools at their disposal. https://www.new-marketingsolutions.com/roundtables/workshop-marketing-development monthly 0.5 2026-02-17 https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/9e6a9888-0df6-4d07-b039-13b46dff0aae/Amy+Funk.jpg ROUNDTABLES - Better Together: Marketing + Development = Audience Growth - Amy Funk | TWB Fundraising | Development Amy Funk brings 20+ years of nonprofit leadership to the table, with a sharp eye for pairing bold strategy with sustainable practice. She's worked with arts organizations like Hyde Park School of Dance, Porchlight Music Theatre, Cafeteria Kids Theater, and the Wisconsin Conservatory of Music — along with healthcare and education nonprofits across the country. Her development career started at Sarasota Opera and includes key roles at Florida Grand Opera and Have Dreams. She's also deeply committed to mentoring the next wave of fundraising leaders through her work with AFP Chicago and DePaul University. Amy holds a Master’s in Nonprofit Management from DePaul (with distinction, no less). https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/e57a322a-a9ae-4f6c-bb3f-5ee8260cda84/Keli+Frazier-Cox.jpg ROUNDTABLES - Better Together: Marketing + Development = Audience Growth - Keli Frazier-Cox | Promote Leaders | Leadership Keli Frazier-Cox is the founder of Promote Leaders and a builder of high-performing teams. With 25+ years of leadership experience — from scaling global departments to coaching emerging execs — she knows how to balance growth, people, and performance without losing the plot. A Wharton grad and former Chief Commercial Officer at Mind Gym, Keli led teams across 15 countries and helped turn around a 40% revenue dip during the height of Covid. Her coaching framework, Intentionally Balanced Leadership, helps leaders grow sustainably and organizations scale without burnout. She’s proof that investing in people delivers real returns — for culture, performance, and the bottom line. https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/ea8161ea-6f9c-42cf-ae92-b6dd6d4c5f8d/Nicole+Wetzell.jpg ROUNDTABLES - Better Together: Marketing + Development = Audience Growth - Nicole Wetzell | NEW Marketing Solutions | Marketing Nicole Wetzell brings 20+ years of experience working at the intersection of marketing, ticketing, and customer experience — a trifecta she’s lived and led across the arts and culture sector. She helps organizations grow audiences, reduce friction, and create emotionally resonant experiences that keep people coming back. Her approach blends behavioral science with hospitality-forward strategy, turning good intentions into practical implementation. With a background that spans everything from sales and subscriptions to audience development and Tessitura systems, Nicole is known for connecting the dots, asking the questions others miss, and helping teams move forward with clarity and confidence. https://www.new-marketingsolutions.com/roundtables/smart-prices monthly 0.5 2026-02-17 https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/f11131e7-d3e2-49c2-ab2a-fac272929e7d/1746349268002.jpg ROUNDTABLES - What’s Your Game Plan for Smarter Ticket Prices? - Your Co-Host Kelly Degenhart | Digonex Kelly Degenhart has worked in the ticketing and entertainment industry for more than 20 years, gaining experience in marketing, branding, sales, and relationship management. Before joining Digonex, she was Director of Partner Programs at Tessitura and has held marketing roles at the Harris Theater for Music and Dance, Universal Music, and EMI Music Marketing. Kelly lives in Chicago, IL and can often be found at one of the city’s world-class performance venues or museums. https://www.new-marketingsolutions.com/roundtables/lunchlearn-artsreach-2510 monthly 0.5 2025-09-21 https://www.new-marketingsolutions.com/roundtables/techadoption monthly 0.5 2025-10-09 https://images.squarespace-cdn.com/content/v1/687874b6e1f6b559922c2382/95381a75-5cba-4ad0-ae28-d3959d856090/25+10-22+ERD+Nancy+Trigg+for+IG.png ROUNDTABLES - How Are You Turning Tech Resistance into Delightful Adoption? - Your Co-Host Nancy Trigg | Instant Encore Nancy Trigg is the CEO of InstantEncore. She is passionate about bringing digital audience engagement solutions to arts & culture organizations across the globe. In addition to her work with InstantEncore, Nancy has over two decades of experience in leadership, guiding teams with a focus on growth and a culture of performance. She is also the founder of Trigg Performance Collective, an executive advisory agency supporting non-profit and start-up executives on their leadership journey. Nancy has a BA in Psychology from University of Colorado, an Advanced Certificate in Strategic Leadership from Cornell, and is a Certified Coach for Business Leaders. 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